The Samanaga Diaries
The Samanaga Diaries
Blog Article
Its capacity to streamline assist workflows, increase visibility across IT operations, and provide great purchaser guidance have acquired the software package considered one of our primary awards.
“Deploying an worker service management frame of mind, coupled with the business-extensive assistance desk System that supports it – like Samanage -- will help raise employee productivity and superior join employees to their shoppers. We've been excited about the opportunity to bring our products together with the attain and strength of SolarWinds to enable IT organizations in companies of all sizes to achieve far better organization outcomes.”
By choosing a cloud-centered Answer, businesses can benefit from lowered infrastructure and servicing costs, along with seamless updates and scalability. Also, the potential productivity gains and operational efficiencies reached by streamlined IT service management processes can lead to important extended-expression Charge savings.
This certificate is granted to products which present Specifically higher volume of person encounter. We evaluated how effortless it truly is to start working with Samanage And the way perfectly-created its interface and features are to aid the do the job approach. Right after some time used dealing with the software program we uncovered their interface really easy to be aware of.
We examined dozens of comments from real people of Samanage and located out three reliable positive issues buyers like relating to this company. 1 is its user-pleasant UI. “Its consumer portal is intuitive and easy plenty of for close buyers,” stated Mike, a junior IT administrator from an organization that employs Samanage on standard foundation.
This press release consists of forward-seeking statements relating to SolarWinds’ recent anticipations. These ahead-wanting statements involve, without the need of limitation, references to SolarWinds’ expectations regarding the timing from the closing in the transaction as well as addition of the Samanage products into the SolarWinds IT Functions Administration portfolio, The expansion on the ITSM sector and its capability to cross market the Samanage products and solutions. These statements aren't assures of foreseeable future performance and therefore are subject matter to selected challenges, uncertainties and assumptions that are tricky to predict.
The Dashboard provides quick insights on all IT-similar incidents throughout your business. Values are presented in graphs, metrics, and crucial effectiveness indicators (KPI) to assist professionals and executives get the large photograph with out scouring by way of details piles.
Ultimately, Gordon has shared his feelings about the necessity of insights and visibility in a full ITIL-Prepared provider desk and asset administration solution. “Clients are observing earlier the basic principles of hardware and software package issues, and through rising visibility and insights, are finding a more substantial part in the Group.
“The IT Services Desk is Main to any IT Skilled's position and it really is a thing that they interact with daily to provide their workers.”
“For 20 years, SolarWinds has long been dedicated to which makes it seem straightforward by arming engineering execs Together with the powerful tools they need to remedy right now’s IT management difficulties. We make this happen by responding to properly-understood, daily issues dependant on input and responses from our consumers as well as the IT pros that we serve,” get more info claimed Kevin Thompson, Main Executive Officer, SolarWinds.
Samanage gives detailed assistance choices, which includes online resources, knowledgebase content, and devoted purchaser guidance channels. Buyers can accessibility 24/7 technological guidance, making certain timely assistance and determination of any concerns that may occur.
Furthermore, the CEO explained their Alternative lets organizations put off clunky platforms that aren't scalable. As well as since the process is upgraded, Gordon said: “Samanage updates the appliance with minimal to no interruption of assistance, delivering users While using the fastest time for you to price along with a new pathway to the way forward for IT.”
An intuitive attribute that we pointed out is that as an alternative to clicking a ‘Solve’ button to shut a ticket–the standard in ticketing apps–you change the ticket standing to ‘Solve’. Additional cumbersome, We all know, but it really’s a precaution to make sure the ticket has been double checked.
Samanage presents a comprehensive suite of options and modules created to streamline IT service administration processes. Below are a few of The crucial element elements:
Within a make a difference of weeks, we had been in a position to streamline our services requests and delivery flows by furnishing everyone–the massive boss to help agents to rank and file throughout departments–increased visibility of their requests. Likewise, an agent can immediately elevate a ticket simply by clicking the “+” button on the interface.